ft99 Frequently
Asked Questions
Everything you need to know about ft99 — from creating your account and depositing via bKash or Nagad, to cricket betting rules, bonus terms, and responsible gaming tools. Clear, honest answers for Bangladeshi players.
This page is the complete ft99 help reference for players in Bangladesh. It covers the most common questions our support team receives every day — account setup and KYC verification, deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer, cricket betting and casino game rules, bonus terms and wagering requirements, and responsible gaming tools including self-exclusion and deposit limits. If your question is not answered here, our 24/7 support team is always available at [email protected].
Six Things ft99 Players Ask Most
A quick overview of the topics covered in depth below — so you can find your answer faster.
Account & KYC
How to register on ft99, what ID documents you need for verification, how to reset your password, and the rules around multiple accounts.
bKash, Nagad & Rocket
Step-by-step deposit and withdrawal instructions for all major Bangladeshi mobile money platforms, including minimum amounts and typical processing times.
Cricket Betting
How BPL, IPL, T20 World Cup, and Bangladesh Tigers match betting works on ft99 — markets, live in-play odds, and settlement rules explained.
Bonuses & Wagering
What the welcome bonus offers, how wagering requirements work, which games count toward clearing a bonus, and how the ft99 loyalty program rewards regular players.
Slots & Live Casino
Which game studios power the ft99 library, how RTP and RNG certification work, and how to access the full live casino experience on a mobile device.
Safety & Self-Exclusion
ft99's minimum age policy, SSL security, deposit limits, time-out and self-exclusion tools, and how to reach our responsible gaming support team at any hour.
All Questions & Answers
25 questions across 5 categories. Every answer is written to be direct and useful — no filler, no jargon.
Account & Registration
5 questionsHow do I create an account on ft99?
To create an ft99 account, visit ft99.io and click the registration link, then fill in your username, password, mobile number, and date of birth. You must be at least 21 years old to register. Once your details are submitted, you will receive a verification code via SMS to activate your account. The entire process takes under three minutes.
What documents do I need to verify my ft99 account?
ft99 requires a valid government-issued photo ID for KYC verification — a National ID card (NID), passport, or driving licence are all accepted. You will also need to submit a recent selfie holding the document. Verification is typically completed within 24 hours and is required before your first withdrawal.
I forgot my ft99 password — how do I reset it?
You can reset your ft99 password by clicking "Forgot Password" on the login page and entering your registered mobile number. A one-time code will be sent via SMS. Enter the code, set a new password, and you will be logged back in immediately. If you no longer have access to your registered number, contact ft99 support at [email protected].
Can I have more than one ft99 account?
No. ft99 strictly permits one account per person. Duplicate accounts violate our Terms and Conditions and will result in permanent closure of all associated accounts, forfeiture of balances, and a ban from re-registering. If you have accidentally created a second account, contact support immediately to have the duplicate removed without penalty.
How do I close my ft99 account?
To permanently close your ft99 account, email [email protected] with the subject line "Account Closure Request" from your registered email address. Our team will verify your identity and process the closure within 24 hours. Any remaining balance will be returned to your verified withdrawal method before the account is deactivated.
Deposits & Withdrawals
6 questionsHow do I deposit money into ft99 using bKash?
To deposit via bKash on ft99, log in to your account, go to the Deposit section, and select bKash as your payment method. You will be shown a dedicated bKash merchant number and a reference code. Open your bKash app, send the exact deposit amount to that number using the reference code, then confirm the transaction in your ft99 account. Deposits are credited within 1 to 5 minutes.
How long does a Nagad deposit take on ft99?
Nagad deposits on ft99 are processed instantly in most cases, with a maximum processing time of 5 minutes during peak hours. Follow the same steps as a bKash deposit: select Nagad in the Deposit section, send the amount to the provided merchant number with your reference code, and confirm in your ft99 dashboard. There are no fees charged by ft99 for Nagad deposits.
What is the minimum deposit amount on ft99?
The minimum deposit on ft99 is ৳200 BDT for mobile money methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, or other supported banks, the minimum deposit is ৳500 BDT. There is no maximum deposit limit, though very large deposits may require additional verification under our security protocols.
What is the minimum withdrawal amount on ft99?
The minimum withdrawal amount on ft99 is ৳500 BDT for all payment methods. Withdrawals via bKash, Nagad, and Rocket are typically processed within 15 to 30 minutes after approval. Bank transfers to Dutch-Bangla Bank, Sonali Bank, BRAC Bank, or Islami Bank may take 1 to 3 business days. Your account must be fully KYC-verified before any withdrawal is processed.
Are there any fees for withdrawing money from ft99?
ft99 does not charge any platform fees on withdrawals. However, your mobile money provider or bank may apply its own standard transaction charges — for example, bKash charges a small send-money fee on outgoing transfers. ft99 has no control over third-party payment provider fees. We recommend checking your bKash or Nagad app for the current fee schedule.
Can I withdraw to a different bKash number than the one I deposited from?
No. ft99's anti-money-laundering policy requires all withdrawals to be returned to the same payment method used for the original deposit. You cannot withdraw to a different bKash number, Nagad account, or bank account that was not used to fund your ft99 balance. This policy is in place to protect players and prevent fraudulent transactions.
Games & Gameplay
5 questionsHow does cricket betting work on ft99?
ft99 offers pre-match and live in-play betting on cricket matches including BPL, IPL, T20 World Cup, ODI series featuring the Bangladesh Tigers, and international Test matches. You can bet on match winners, top batsman, total runs, over/under lines, fall of wickets, and dozens of other markets. Live odds update in real time during play, and bets are settled within minutes of the match result being confirmed.
What slot game providers are available on ft99?
ft99's slots library features games from leading international studios including Pragmatic Play, NetEnt, Microgaming, and Habanero. You will find classic three-reel slots, five-reel video slots, Megaways titles, and progressive jackpot games. New titles are added regularly. All slot games use certified random number generators (RNG) and publish their return-to-player (RTP) percentages, which typically range from 94% to 97%.
Is the ft99 live casino available on mobile?
Yes. The full ft99 live casino is accessible on any modern smartphone or tablet browser — no app download is required. Live dealer games from Evolution Gaming and Ezugi, including Live Baccarat, Live Roulette, Live Blackjack, and Andar Bahar, stream in HD video and are fully optimised for mobile screens. A stable 4G or Wi-Fi connection is recommended for the best experience.
What is Aviator and how do I play it on ft99?
Aviator is a crash-style multiplier game by Spribe available on ft99. A virtual plane takes off and a multiplier rises from 1x upward — your objective is to cash out before the plane flies away. You can place up to two simultaneous bets per round and choose your own cash-out point. The game uses a provably fair algorithm, meaning the outcome is cryptographically verifiable by any player.
What are the rules for betting on BPL matches on ft99?
BPL (Bangladesh Premier League) matches on ft99 follow standard cricket betting rules. Bets placed before the match use the pre-match odds displayed at the time of placement. Live in-play bets are settled using the official match result from the governing body. If a match is abandoned or reduced due to weather, ft99 settles bets according to the Duckworth-Lewis-Stern (DLS) result where applicable, or void affected markets and refund stakes where no official result is declared.
Bonuses & Promotions
5 questionsWhat is the welcome bonus on ft99?
ft99 offers a welcome bonus to newly registered players on their first deposit. The specific bonus percentage and maximum amount are displayed on the promotions page at the time of your registration, as offers are updated periodically. To claim the welcome bonus, opt in during the deposit process — it is not automatically applied. Always read the associated wagering requirements before claiming any bonus.
What are wagering requirements and how do they work on ft99?
A wagering requirement specifies how many times you must bet the bonus amount before it can be withdrawn as real cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets before the bonus converts to withdrawable funds. On ft99, different games contribute different percentages toward wagering — slots typically contribute 100%, while live casino games may contribute 10% to 20%.
Does ft99 offer a loyalty or VIP program?
Yes. ft99 runs a tiered loyalty program that rewards consistent players with points for every bet placed, regardless of outcome. Accumulated points can be exchanged for bonus credits, free spins, or cashback rewards. Higher tiers unlock faster withdrawal processing, dedicated account managers, and exclusive promotions timed around major events like BPL season, IPL, and the T20 World Cup.
Can bonuses be used on cricket betting?
Most ft99 bonuses can be used on sports betting including cricket, subject to the terms of each individual promotion. Some bonuses are casino-specific and cannot be applied to sportsbook bets. The bonus terms page clearly states which products a given offer covers. If you are unsure, contact ft99 support before claiming to confirm eligibility for cricket markets.
What happens to my bonus if I request a withdrawal before completing wagering?
If you request a withdrawal from ft99 before meeting the wagering requirements on an active bonus, the bonus amount and any winnings generated from it will be forfeited. Only your original real-money deposit balance — minus any amounts used in play — will be available for withdrawal. ft99 recommends completing wagering requirements fully before initiating a withdrawal to avoid losing bonus value.
Safety & Responsible Gaming
4 questionsIs ft99 legal and safe to use in Bangladesh?
ft99 operates as an offshore online betting platform under international licensing and serves Bangladeshi players legally within that framework. The site uses 256-bit SSL encryption to protect all data transmissions and financial transactions. Player funds are held in segregated accounts separate from operational funds. All games are RNG-certified and independently audited for fairness by third-party testing laboratories.
What is the minimum age to play on ft99?
The minimum age to register and play on ft99 is 21 years old. This is a strict, non-negotiable requirement. Age is verified during the KYC process using government-issued ID documents. Any account found to belong to a person under 21 will be immediately and permanently closed, with all balances forfeited in accordance with ft99's Terms and Conditions.
How do I self-exclude from ft99 if gambling becomes a problem?
To self-exclude from ft99, email [email protected] with the subject line "Self-Exclusion Request" and state your preferred exclusion period — minimum six months, or indefinitely. Our responsible gaming team will verify your identity and deactivate your account within 24 hours. During self-exclusion you will also be removed from all marketing communications. ft99 also offers shorter time-out periods of 24 hours up to 30 days via your account settings.
How do I set deposit limits on my ft99 account?
You can set daily, weekly, or monthly deposit limits directly in your ft99 account settings under the Responsible Gaming section. Limits take effect immediately when reduced. Increasing a limit requires a 24-hour cooling-off period before the higher limit becomes active — this built-in delay gives you time to reconsider. There is no charge for setting or adjusting deposit limits.
Still have a question not covered here?
Our support team is available around the clock. Reach us via live chat on the ft99 website (average response: under 5 minutes) or by emailing [email protected]. Support is provided in English, 8am – 2am BST (UTC+6) daily for live chat, and 24/7 via email.
Got Your Answers — Now Enjoy ft99
You know how ft99 works. Explore cricket betting, slots, live casino, and more — all with instant bKash and Nagad deposits.