Responsible Gaming at ft99 —
Play Smart, Stay in Control
At ft99, we believe that gaming should always be an enjoyable form of entertainment — never a source of financial stress or personal hardship. Our responsible gaming framework gives every player the tools, knowledge, and support needed to keep their experience fun, safe, and within their own limits.
ft99's Commitment to Safe Play
ft99 was built on a straightforward conviction: the best gaming platform is one where players genuinely enjoy themselves over the long term. That means putting real, accessible tools in place — not just writing policies and hoping for the best. Every player on ft99 has access to a full suite of responsible gaming features, available at any time, completely free of charge.
Gambling is a legal, regulated form of adult entertainment. For the vast majority of players in Bangladesh and beyond, it remains exactly that — a fun way to follow cricket, enjoy live casino action, or test their luck on slots. But ft99 also recognises that a small percentage of players can develop problematic patterns, and we take that seriously. Our commitment is to provide the information, tools, and human support needed to address those patterns before they become harmful.
This page explains who can play on ft99, what responsible gaming tools are available, how to recognise warning signs of problem gambling, and how to reach our support team if you need help — for yourself or on behalf of someone you care about.
Six Ways ft99 Keeps You in Control
These tools are built into the ft99 platform and available to every registered player at any time. They are free, confidential, and effective.
Deposit Limits
Set a daily, weekly, or monthly deposit cap to ensure you never fund your account beyond what you are comfortable spending. Limits take effect immediately when lowered and require a 24-hour cooling period when raised — giving you a built-in pause to reconsider.
Session Time Limits
Define a maximum session duration for each gaming session. When your limit is reached, ft99 will notify you and, if enabled, log you out automatically. Time limits are a simple but powerful way to prevent the "just one more game" spiral that can eat into real time and money.
Time-Out (Cooling-Off)
A time-out temporarily suspends your ft99 account for a period of your choosing — 24 hours, 48 hours, 7 days, 14 days, or 30 days. During a time-out your account is locked for all gambling activity. You cannot override a time-out once it is active, making it a firm commitment to a break.
Self-Exclusion
If you feel that gambling is becoming a serious problem, self-exclusion allows you to permanently close your ft99 account for a minimum period of six months — or indefinitely. During self-exclusion, your account is deactivated and you will be removed from all marketing communications without exception.
Loss Limits
Set a ceiling on how much you are willing to lose in a given time period. Once your loss limit is reached, ft99 will suspend further betting activity for that period. Loss limits help you stay strictly within a predetermined entertainment budget, regardless of how a session is going.
Reality Checks
Enable periodic on-screen reminders that show how long you have been playing and how much you have spent in the current session. Reality checks are a gentle but data-driven interruption that can break the immersion of gaming and prompt you to make a conscious, informed decision about whether to continue.
How to Activate Responsible Gaming Tools
Every tool described above is available directly through your ft99 account settings or via our support team. Here is how to access them.
Set Deposit Limits
Manage your deposit cap directly inside your account dashboard without needing to contact support.
- 1 Log in to your ft99 account
- 2 Navigate to Account Settings
- 3 Select "Responsible Gaming"
- 4 Choose Daily / Weekly / Monthly
- 5 Enter your limit and confirm
Enable Reality Checks
Set up automatic session reminders so you always know how long you have been playing.
- 1 Log in to your ft99 account
- 2 Go to Account Settings
- 3 Open "Gaming Preferences"
- 4 Toggle on Reality Checks
- 5 Set reminder interval (15 / 30 / 60 min)
Request Time-Out
A time-out can be initiated via account settings or by contacting our support team for immediate assistance.
- 1 Contact support via live chat
- 2 State your desired time-out period
- 3 Verify your identity
- 4 Confirm the request
- 5 Account suspended immediately
Request Self-Exclusion
Self-exclusion requests are processed by our dedicated support team to ensure they are handled with care and precision.
- 1 Email [email protected]
- 2 Use subject: "Self-Exclusion Request"
- 3 State your preferred duration
- 4 Identity verification performed
- 5 Account closed within 24 hours
Warning Signs of Problem Gambling
Problem gambling rarely announces itself. It tends to develop gradually. Recognising these warning signs early — in yourself or someone close to you — is the most important first step toward getting help.
Spending more money on gambling than you originally planned or can afford to lose
Borrowing money, selling possessions, or taking loans specifically to fund gambling
Feeling restless, irritable, or anxious when not able to gamble or when trying to stop
Chasing losses — continuing to bet in an attempt to win back money you have already lost
Lying to family members, friends, or colleagues about how much time or money you spend gambling
Neglecting work, studies, household responsibilities, or personal relationships due to gambling
Using gambling as a way to escape stress, anxiety, depression, or other difficult emotions
Repeatedly failing to stick to spending limits or time limits you have set for yourself
Thinking about gambling constantly — while at work, during meals, or in conversations
Feeling guilt, shame, or remorse after a gambling session, yet continuing anyway
Needing to bet increasingly large amounts of money to achieve the same level of excitement
Making multiple attempts to cut back or stop gambling and finding yourself unable to do so
If you recognise three or more of these signs, we strongly encourage you to use ft99's self-exclusion tool or contact our support team. Help is available and reaching out is a sign of strength, not weakness.
Is Your Gaming Still Under Control?
The following questions are adapted from internationally recognised responsible gaming assessment frameworks. They are designed to help you honestly evaluate your current relationship with gambling. There are no right or wrong answers — this is a private reflection tool, not a diagnostic test.
If you answer "yes" to two or more questions, we recommend activating at least one responsible gaming tool on your ft99 account — such as a deposit limit, a time-out, or a session time limit. If you answer "yes" to five or more, please consider requesting a self-exclusion or seeking professional support.
All ft99 responsible gaming tools are free, confidential, and can be activated immediately. You do not need to justify your reasons to anyone. Protecting your wellbeing is reason enough.
Responsible Gaming Self-Check
Reflect honestly on each question. This checklist is for your personal awareness only.
You Are Never Alone — Support Is Always Available
If gambling is affecting your life or the life of someone you know, reaching out is the right move. ft99's support team is available around the clock and trained to handle these conversations with professionalism and compassion.
ft99 Responsible Gaming Support
Our dedicated support team handles responsible gaming requests with full confidentiality. Whether you want to activate a self-exclusion, discuss your options, or simply talk to someone about a concern, we are here. All responsible gaming communications are treated as high priority and escalated immediately to a specialist agent.
Please do not hesitate to reach out — no problem is too small and no question is unwelcome. Taking the step of asking for help is the most important thing you can do.
When to Contact Support Immediately
Contact us right away if you feel an urgent need to gamble that you cannot control, if you have spent money you cannot afford to lose, or if gambling is causing you significant distress. We can activate a time-out or self-exclusion in minutes.
Concerned About Someone Else?
If you believe a family member or friend has a gambling problem and holds an ft99 account, please contact our support team. We can advise on the steps available and, where appropriate, act on a third-party concern to help protect the player involved.
Tips for Responsible Play at ft99
The most effective form of responsible gaming is building good habits before problems arise. The following guidelines are recommended for all ft99 players in Bangladesh, whether you are a first-time depositor or a seasoned bettor. They are simple, practical, and rooted in the same principles used by responsible gaming organisations worldwide.
Set a Budget Before You Play
Decide in advance how much you are willing to spend in a given week or month, treating that amount as you would any other entertainment expense — a meal out, a cinema ticket, or a mobile data top-up. Once that budget is spent, stop. Use ft99's deposit limit feature to enforce this automatically so willpower alone is never the only safeguard.
Never Gamble With Money You Cannot Afford to Lose
This is the single most important principle of responsible gambling. Your rent, your groceries, your children's school fees, and your Eid savings are not gambling money. If you find yourself considering using funds earmarked for essential expenses, that is a clear signal to stop and seek support.
Keep Track of Time
Online gaming platforms are designed to be immersive. Time passes quickly during a cricket match or a live casino session. Use ft99's session time limit and reality check features to stay aware of how long you have been playing. A regular break of at least 15 minutes every hour is a healthy habit.
Treat Every Loss as the Cost of Entertainment
Approach every session with the mindset that you may lose the money you deposit, and that losing is an entirely normal outcome. Wins should be a pleasant surprise, not an expectation. This perspective removes the emotional pressure that leads to chasing losses — one of the most dangerous patterns in problem gambling.
Take Regular Breaks
If you have been playing regularly for several weeks without a break, consider voluntarily activating a short time-out — even just 48 hours. Regular breaks help you maintain perspective on your gaming activity and ensure it remains a leisure choice rather than a compulsion.
Play Smart: A Quick Reference
Healthy Gambling Behaviours
- Viewing gambling as entertainment with a fixed budget
- Setting deposit and loss limits before each session
- Taking regular breaks and stepping away when tired
- Accepting losses calmly and never chasing them
- Balancing gaming with other social and leisure activities
- Reaching out to support if you notice a change in your habits
Behaviours to Avoid
- Gambling with rent, utility, or essential living funds
- Borrowing money from friends, family, or lenders to gamble
- Gambling while under the influence of alcohol or medication
- Using gambling as your primary source of income or financial planning
- Gambling to escape emotional pain, anxiety, or depression
- Concealing your gambling activity from people who care about you
Enjoy ft99 — Within Your Own Limits
Now that you know how to play safely, explore everything ft99 has to offer. Cricket betting, live casino, slots, and more — all designed to be fun, fair, and firmly under your control.