Data Protection

ft99 Privacy Policy — How We Protect Your Data

Your privacy matters to us. This Privacy Policy explains exactly what personal information ft99 collects, why we collect it, how it is stored and protected, and the rights you hold as a registered player on our platform. We are committed to handling your data with full transparency and care.

Effective: January 2026

256-bit SSL Encryption

Language: English

Applies to all ft99 users

Our Commitment

Six Core Privacy Principles

Every data decision ft99 makes is guided by these foundational principles. They define how we think about your personal information and your rights as a player.

Transparency First

We tell you exactly what data we collect and why, in plain English — not buried in impenetrable legal jargon. You will never discover a data practice that we have not disclosed in this policy or a related notice.

Purpose Limitation

Data collected for account registration is not repurposed for unrelated marketing. Data collected for KYC verification is not shared with advertising networks. We use each data point only for the specific purpose for which it was collected.

Data Minimisation

ft99 collects only the minimum data necessary to operate our platform safely and legally. We do not ask for information we do not need, and we do not retain data beyond the periods required by international AML and operational standards.

Security by Design

Industry-standard 256-bit SSL encryption protects all data in transit. Sensitive data at rest is stored in encrypted form on access-controlled servers. Our security posture is reviewed and updated continuously by our technical team.

Your Rights Are Real

You have the right to access, correct, and request deletion of your personal data. These are not theoretical rights — you can exercise them by contacting our support team and we will respond within the timeframes specified in this policy.

No Data Sales

ft99 does not sell, rent, or trade your personal data to third-party advertising companies, data brokers, or marketing agencies. Your information is used exclusively to operate, improve, and secure the ft99 platform for your benefit.

Full Legal Text

Complete Privacy Policy

The following constitutes the full and binding Privacy Policy for the ft99 platform. If you have questions about any section, contact our support team at [email protected].

Last Updated: January 2026 Applicable To: All ft99 users, including Bangladesh Document Language: English

Important: This Privacy Policy ("Policy") explains how ft99 ("we", "us", "our", "the Platform") collects, uses, stores, shares, and protects your personal data when you use our online betting and gaming services. By registering an account or using ft99 in any capacity, you acknowledge that you have read and understood this Policy. This Policy is incorporated by reference into our Terms and Conditions.

1 Introduction

ft99 is an online sports betting and casino gaming platform operated under international licensing and accessible to players worldwide, including Bangladesh. As part of delivering a safe, compliant, and high-quality service, ft99 necessarily processes certain categories of personal information about its registered players and website visitors.

This Policy applies to all personal data processed by ft99 in connection with the operation of the ft99 platform, including data collected through the website, mobile browser interface, customer support channels, and payment processing systems. It does not apply to third-party websites or services that may be linked from the ft99 platform.

We have drafted this Policy to be as clear and readable as possible. We strongly encourage you to read it in full. If any part of this Policy is unclear, please contact our support team at [email protected] before using the platform.

2 Data We Collect

ft99 collects personal data through several channels: the account registration process, ongoing platform use, customer support interactions, KYC verification, and payment processing. The categories of data we collect are described below.

2.1 Account Registration Data

Full legal name (as it appears on your government-issued ID)
Date of birth (to verify age eligibility — 21+ only)
Email address
Mobile phone number
Residential country and city
Account username and encrypted password

2.2 KYC Verification Data

Copies of government-issued identity documents (National ID, Passport, Driving Licence)
Proof of address documents (utility bills, bank statements, mobile financial service statements)
Proof of payment method (screenshots confirming account ownership of bKash, Nagad, Rocket, Upay, or card accounts)
Selfie or video verification (where required for enhanced identity confirmation)

2.3 Transaction & Financial Data

Deposit and withdrawal amounts, dates, and transaction reference numbers
Payment method identifiers (mobile wallet numbers, last four digits of card numbers)
Account balance history and bonus transaction records
Betting and gaming activity records (bet amounts, outcomes, game types, timestamps)

2.4 Technical & Usage Data

IP address and approximate geographic location derived from IP
Device type, operating system, and browser version
Session duration, pages visited, and features used within the platform
Cookie identifiers and session tokens (see Section 6)
Referring URL (the website you visited immediately before ft99)

2.5 Customer Support Data

The content of live chat conversations, emails, and support tickets
Your account username and any information you voluntarily provide during a support interaction
Timestamps and agent identifiers for all support interactions (retained for quality assurance)

Note on Sensitive Data: ft99 does not intentionally collect special categories of sensitive personal data (such as racial origin, political opinions, health data, or religious beliefs) unless these are incidentally disclosed in a support communication. If you disclose such information, we will process it only to the extent necessary to resolve your support query.

3 How We Use Your Data

ft99 uses personal data only for specific, legitimate purposes related to the operation of our platform. The table below summarises each use case and the data categories it relies on.

Purpose	Data Categories Used
Account creation and management	Registration data, technical data
Age verification and eligibility checks (21+)	Registration data, KYC data
KYC identity verification and AML compliance	KYC data, transaction data
Processing deposits and withdrawals	Transaction data, financial data
Delivering betting and gaming services	Registration data, transaction data
Fraud detection and platform security	Technical data, transaction data, KYC data
Customer support and dispute resolution	Support data, registration data, transaction data
Responsible gaming monitoring and tools	Transaction data, usage data
Platform analytics and service improvement	Technical data, usage data (anonymised where possible)
Marketing communications (where consented)	Registration data, usage data
Legal and regulatory compliance	All categories, as required

ft99 does not use personal data for automated profiling that produces legal or similarly significant effects on you, except in the context of fraud detection where automated systems flag unusual account activity for human review.

4 Legal Basis for Processing

ft99 processes personal data on one or more of the following legal grounds, depending on the specific processing activity:

Contractual Necessity: Processing required to fulfil our agreement with you under the Terms and Conditions — including account management, bet settlement, and payment processing.
Legal Obligation: Processing required to comply with applicable anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, and other mandatory legal obligations applicable in the jurisdictions where ft99 operates.
Legitimate Interests: Processing necessary for ft99's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided such interests are not overridden by your rights and freedoms.
Consent: Processing based on your freely given, specific, informed, and unambiguous consent — including the sending of marketing emails and promotional notifications. You may withdraw consent at any time by contacting [email protected] or using the unsubscribe mechanism in any marketing communication.

Where processing is based on legitimate interests, ft99 has conducted a balancing assessment to confirm that our interests do not override your fundamental privacy rights. Summaries of these assessments are available on request.

5 Data Sharing & Disclosure

ft99 does not sell your personal data to any third party under any circumstances. We share personal data only in the following limited and controlled situations:

5.1 Service Providers (Data Processors)

ft99 engages carefully selected third-party service providers who process data on our behalf and under our instructions. These include:

Payment processing partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard network processors) — for transaction authentication and settlement.
KYC and identity verification service providers — for document authentication and age verification.
Game content providers (Evolution Gaming, Ezugi, Pragmatic Play, Microgaming, NetEnt, Spribe) — who may receive session tokens and bet data to deliver game content.
Cloud hosting and server infrastructure providers — who store platform data in secure, access-controlled data centres.
Customer support platform providers — who host the live chat and ticketing systems used by our support team.

All service providers are bound by contractual data processing agreements that require them to protect your data to a standard equivalent to this Policy and to use your data only for the purposes for which it was shared.

5.2 Legal and Regulatory Disclosure

ft99 may disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required by applicable law, a valid legal order, or where disclosure is necessary to protect the safety of our users or the integrity of the platform. We will notify you of any such disclosure where we are legally permitted to do so.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of ft99's business, personal data held by ft99 may be transferred to the acquiring entity as part of that transaction. In such circumstances, you will be notified in advance and the acquiring entity will be bound by obligations consistent with this Policy.

Reminder: ft99 does not share your personal data with third-party advertising networks, social media platforms, data brokers, or marketing agencies. Your data is never sold or traded for commercial gain.

6 Cookies & Tracking Technologies

ft99 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. Cookies allow us to recognise your browser, maintain your session, and understand how you interact with the platform.

ft99 uses the following categories of cookies:

Strictly Necessary Cookies: Required for the platform to function. These include session authentication tokens, CSRF protection cookies, and load-balancing identifiers. They cannot be disabled without preventing core platform functionality.
Functional Cookies: Remember your preferences such as preferred language, odds display format, and notification settings to personalise your experience.
Analytics Cookies: Collect anonymised data about how users navigate the platform — such as which pages are visited most frequently and where users encounter errors — to help us improve the service. No personally identifiable information is transmitted via analytics cookies.
Security Cookies: Support our fraud detection systems by tracking signals such as login patterns, device fingerprints, and session anomalies that may indicate unauthorised account access.

ft99 does not use third-party advertising cookies or retargeting pixels from external ad networks. You may manage non-essential cookies through your browser settings. Please note that disabling functional cookies may affect your experience on the platform.

7 Data Retention

ft99 retains personal data for the minimum period necessary to fulfil the purposes for which it was collected, subject to longer retention where required by legal, regulatory, or operational obligations.

Data Category	Retention Period	Reason
Account registration data	Duration of account + 5 years	AML compliance, dispute resolution
KYC documents	Duration of account + 5 years	AML regulations, legal obligation
Transaction records	Duration of account + 7 years	Financial regulations, audit requirements
Betting and gaming history	Duration of account + 3 years	Dispute resolution, responsible gaming
Customer support records	3 years from last interaction	Quality assurance, dispute resolution
Technical and usage data	13 months (rolling)	Platform analytics and security
Marketing consent records	Until consent withdrawn + 1 year	Proof of consent compliance

When a retention period expires, data is securely deleted or permanently anonymised so that it can no longer be associated with any individual. Deletion requests submitted by players are subject to the legally mandated minimum retention periods — we cannot delete data that we are legally required to retain.

8 Data Security

ft99 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our key security measures include:

Encryption in Transit: All data transmitted between your device and the ft99 platform is protected by 256-bit TLS/SSL encryption. Our domains maintain valid SSL certificates and enforce HTTPS at all times.
Encryption at Rest: Sensitive personal data, including KYC documents and payment identifiers, is stored in encrypted form on access-controlled servers. Encryption keys are managed separately from the encrypted data.
Access Controls: Access to personal data within ft99's systems is restricted on a strict need-to-know basis. Staff with access to player data undergo mandatory data protection training and are bound by confidentiality obligations.
Intrusion Detection: Our infrastructure is monitored continuously for anomalous activity, unauthorised access attempts, and signs of data exfiltration. Security alerts are triaged by our technical team in real time.
Penetration Testing: ft99's platform undergoes regular security assessments, including external penetration testing, to identify and remediate vulnerabilities before they can be exploited.
Incident Response: In the event of a confirmed data breach that poses a risk to your rights and freedoms, ft99 will notify affected players without undue delay and in accordance with applicable breach notification obligations.

Your Role in Security: Platform security is a shared responsibility. You must use a strong, unique password for your ft99 account and must not share your login credentials with any other person. ft99 will never ask you for your password via email, live chat, or any other channel. If you receive such a request, it is fraudulent — report it to [email protected] immediately.

9 Your Privacy Rights

As a registered player on ft99, you hold the following rights in relation to your personal data. These rights may be subject to certain conditions and limitations where they conflict with our legal obligations or the rights of other individuals.

Right of Access: You may request a copy of all personal data that ft99 holds about you. We will respond to verified access requests within 30 days of receipt.
Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct it. You may also update certain account details directly through your account settings.
Right to Erasure ("Right to Be Forgotten"): You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. We cannot delete data we are required to retain under AML or financial regulations.
Right to Restriction: You may request that we restrict the processing of your data in certain circumstances — for example, while a dispute about its accuracy is being resolved.
Right to Data Portability: You may request that we provide your personal data in a structured, commonly used, and machine-readable format, where processing is based on your consent or on a contract.
Right to Object: You may object to processing based on legitimate interests, including profiling for fraud detection purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

To exercise any of the above rights, contact our support team at [email protected] with the subject line "Privacy Rights Request" and your registered account username. We will respond within 30 days. We may need to verify your identity before processing the request.

10 Children's Privacy

Age Restriction — 21+ Only: ft99 is strictly an adult platform. You must be at least 21 years of age to register an account or use any ft99 service. We do not knowingly collect, store, or process personal data belonging to individuals under the age of 21.

If ft99 becomes aware that personal data has been collected from a person under the age of 21, we will immediately close the associated account, forfeit any balance in accordance with our Terms and Conditions, and permanently delete all personal data associated with that account from our systems within 30 days, except where retention is required by applicable law.

If you are a parent or guardian and believe that your child under the age of 21 has registered an account on ft99, please contact our support team immediately at [email protected]. We will investigate and take appropriate action as described above.

ft99 does not direct any marketing communications, platform features, or promotional content toward individuals under 21 years of age. Our responsible gaming tools include age verification as a first-line safeguard at the point of registration.

11 International Data Transfers

ft99 operates as an international platform and, as a result, your personal data may be transferred to, stored in, or processed in countries outside Bangladesh. Such transfers may occur where our hosting infrastructure, KYC verification partners, or game content providers operate in different jurisdictions.

When your data is transferred internationally, ft99 ensures that appropriate safeguards are in place to protect your data to a standard consistent with this Policy. These safeguards may include:

Standard contractual clauses (model clauses) approved for international data transfers.
Transfers to countries that have been recognised as providing an adequate level of data protection by relevant international standards.
Binding corporate rules applicable to our group entities and affiliated processors.

You may request details of the specific safeguards applicable to any international transfer of your data by contacting us at [email protected].

12 Third-Party Services

The ft99 platform integrates with a number of third-party services to deliver its full range of features. These integrations are necessary to provide you with live casino games, sports data, payment processing, and customer support functionality. The third-party services currently integrated into the ft99 platform include:

Game Content Providers: Evolution Gaming, Ezugi, Pragmatic Play, Microgaming, NetEnt, Spribe, and other studio partners provide game engines and live dealer streams. When you play a game, session data (including bet amounts and outcomes) is transmitted to the relevant provider's systems to operate the game.
Payment Gateways: bKash, Nagad, Rocket, Upay, Visa, and Mastercard processing networks handle transaction authentication and settlement. These providers operate under their own privacy policies and are independently regulated financial service providers.
KYC Verification Providers: Third-party identity verification services receive document images and personal data during the KYC process to perform automated and manual identity checks. These providers are contractually bound to process data only for KYC purposes.
Live Chat and Support Platforms: Our customer support infrastructure is powered by a third-party helpdesk platform. Support conversations are stored on that provider's servers in encrypted form and are accessible only to authorised ft99 support staff.
Analytics Services: Anonymised usage analytics are processed by a third-party analytics provider to help us understand platform performance and user experience. No personally identifiable information is shared with analytics providers.

ft99 is not responsible for the privacy practices of any third-party service providers beyond the data processing agreements we have in place with them. We encourage you to review the privacy policies of payment providers (such as bKash and Nagad) and game studios if you have specific concerns about how they handle data.

The ft99 platform may contain links to external websites or resources for informational purposes. ft99 is not responsible for the content or privacy practices of any external website. Visiting an external link means you are leaving the ft99 platform and are subject to the privacy policy of the destination website.

13 Marketing Communications

ft99 may send you promotional communications about bonuses, new games, seasonal tournaments, and platform updates. We will only send you marketing communications where you have provided your consent to receive them during the registration process or at a later point through your account settings.

Marketing communications from ft99 may be delivered via the following channels:

Email (to the address registered on your account)
In-platform notifications (displayed when you are logged into your ft99 account)
SMS (to the mobile number registered on your account, where you have opted in to SMS marketing)

You may withdraw your consent to receive marketing communications at any time by:

Clicking the "Unsubscribe" link present in the footer of any marketing email we send you.
Updating your notification preferences in your ft99 account settings.
Contacting our support team at [email protected] and requesting to be removed from all marketing lists.

Withdrawal of marketing consent will be processed within 10 business days. Please note that withdrawing marketing consent does not affect the sending of transactional communications, which we are required to send as part of our contractual obligations to you (for example, deposit confirmations, withdrawal notifications, and account security alerts).

Responsible Marketing: ft99 does not send promotional communications encouraging players who have self-excluded, set deposit limits, or requested cooling-off periods to resume gambling activity. Players who have activated responsible gaming tools are automatically removed from all marketing lists for the duration of their restriction.

14 Policy Updates

ft99 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. When we make material changes to this Policy, we will notify registered players via:

A prominent notice displayed on the ft99 platform upon your next login.
An email notification sent to your registered email address (where the change is significant).
An update to the "Last Updated" date displayed at the top of this Policy.

Your continued use of the ft99 platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of and agreement to the updated terms. If you do not agree with any change to this Policy, you should cease using the platform and may request account closure by contacting [email protected].

We encourage you to review this Privacy Policy periodically, even in the absence of a formal notification, to stay informed about how ft99 handles your personal data. Archived versions of previous Privacy Policy iterations are available on request from our support team.

15 Contact & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or ft99's data processing practices, please contact our Data Protection team using the details below. All privacy communications must be submitted in English.

Email: [email protected] — please use the subject line "Privacy Enquiry" or "Privacy Rights Request" so your message is routed to the correct team.
Live Chat: Available via the ft99 platform, 8am – 2am BST (UTC+6), daily. Our support agents can handle general privacy questions and escalate formal data rights requests to the Data Protection team.
Response Time: General privacy enquiries: up to 5 business days. Formal data rights requests (access, erasure, portability): up to 30 calendar days from receipt of a verified request.

If you are not satisfied with ft99's response to a privacy complaint, you have the right to escalate your complaint to the relevant data protection supervisory authority in the jurisdiction under whose laws you seek protection. ft99 will cooperate fully with any such regulatory investigation.

Responsible Gaming Reminder: If you are concerned that gambling is negatively affecting you or someone you know, please visit our Responsible Gaming page for self-help tools, deposit limit settings, and self-exclusion options. ft99 is for adults aged 21 and above only.

Ready to Play?

Your Data Is Safe — Now Enjoy the Games

Now that you understand how ft99 protects your privacy, explore our full range of games and sports betting markets. Bangladesh's most trusted platform is ready for you.